UPDATED - FRIDAY 20th MARCH 2020 AT 11.00HRS (GMT)
The COVID-19 (coronavirus) outbreak has created an unprecedented and challenging situation, and Hebridean is aware that many guests are anxious about what it means for the cruises they have booked with us. At Hebridean, we are doing everything we can to help you and we wish to reassure you that, while we know these are difficult circumstances, we appreciate your patience.
We are currently in the process of contacting all guests who have a cruise departure within the next four weeks, therefore should your cruise not depart until after 14th April 2020, we would appreciate that you do not call us at this time. Information on Hebridean's current policies and procedures pertaining to the COVID-19 (coronavirus) outbreak can be read below. We will be in touch with you regarding your cruise soon as we work on a chronological week-by-week basis.
We thank you for your patience and understanding.
INFORMATION FOR GUESTS
We are closely monitoring global developments regarding the COVID-19 coronavirus, and are fully focused on protecting the health, safety and welfare of our guests and crew.
To comply with guidance from government and industry experts, we have implemented measures to protect guests and crew. These measures are intentionally conservative and apply to anyone (guests and crew alike) boarding Hebridean Princess or, when under charter to Hebridean Island Cruises, Royal Crown.
We apologise for the inconvenience created by these precautionary measures, which will remain in place until we receive advice that there is no further requirement for them.
Until further notice, we will deny boarding to the following:
Any guests who have travelled from the following places or who have been in contact with somebody who has visited or travelled through the following places in the last 14 days:
• Anywhere in Italy on or after 9 March
• Specific areas of northern Italy in the last 14 days - Lombardy region (which includes the cities of Milan, Bergamo and Como); the provinces of Modena, Parma, Piacenza, Reggio Emilia and Rimini (all in Emilia Romagna); Pesaro e Urbino (in Marche); Alessandria, Asti, Novara, Verbano-Cusio-Ossola and Vercelli (all in Piemonte); Padova, Treviso and Venice (in Veneto)
• Iran in the last 14 days
• Hubei province in China in the last 14 days
• Daegu, Cheongdo or Gyeongsan in South Korea in the last 14 days
Any guests who have travelled from the following places in the last 14 days and have a cough, high temperature or shortness of breath, even if symptoms are mild or who have been in contact with somebody who has travelled to or through the following places and are displaying the above symptoms:
• Italy (outside specific areas in northern Italy as mentioned above) before 9 March, Mainland China outside of Hubei province,
• South Korea outside of Daegu, Cheongdo and Gyeongsan
• Cambodia • Hong Kong • Japan • Laos • Macau • Malaysia • Myanmar
Singapore • Taiwan • Thailand • Vietnam
Guests or crew who report feeling unwell or demonstrate any flu-like symptoms.
We are assessing developments constantly and will update these measures as needed.
FREQUENTLY ASKED QUESTIOINS (FAQs)
Will my cruise go ahead as planned?
It is our intention to operate our itineraries as scheduled, but we will continue to monitor and review the situation and will update guests as appropriate should circumstances dictate.
Can I delay paying my final balance?
As Hebridean has every intention in operating its itineraries as scheduled, final balance payment dates will not be extended and you should arrange to pay your final balance by the date due.
If I decide to cancel my cruise will I receive a refund?
Should you decide to cancel your cruise, because of disinclination to travel, no refund of monies will be made.
If I decide to cancel my cruise can I transfer what I have paid to an alternative date?
Should you decide to cancel your cruise, because of disinclination to travel, a transfer of funds to an alternative date will not be available.
What measures are being taken by Hebridean to screen passengers and their recent travel history and health symptoms?
All passengers will be contacted approximately one week prior to boarding the ship, either by email or telephone, and a series of questions asked pertaining to their recent travel history and health symptoms. Depending on the answers provided to the questions, guests may be refused boarding as indicated in the above information.
What measures are being taken by Hebridean to screen crew and their recent travel history and health symptoms?
All crew members are required to complete a Public Health Questionnaire approximately one week prior to boarding the ship. Depending on the answers provided to the questions, crew members may be refused boarding as indicated in the above information.
The crew has also been instructed not to shake hands, so please do not think they are being rude. We would ask that you also adopt this policy with crew and fellow guests.
What prevention measures are being taken by Hebridean to prevent cross contamination on board ship?
Hebridean already advocates the use of antibacterial gel and has introduced heightened measures to help prevent any potential cross contamination during food service. Increased sanitisation procedures are in place, especially in public areas on board the ship. We provide pocket tissues and hand sanitiser in all cabins which we encourage guests to use, both on board and shore.
Should you have a question which is not answered above, please email [email protected]
For more information on the current Corvid-19 outbreak visit: